Designed to ensure employees develop a clear understanding of how to write efficient, clear and precise emails. It covers the areas of:

•     Understanding who the user is;
•     Email structuring;
•     E-mail distribution;
•     Planning the email, avoiding complex language and structure and;
•     When to use an email.

This module will result directly in more effective email communication, arising from a thorough understanding of what the recipient needs.

This course is suitable for junior and mid-level employees for finance, IT, operations, or marketing staff.